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PROPERTY MANAGEMENT

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Our Services

Gili Properties is your dedicated property management agency providing the best turnkey solutions to optimize your investments in the Gilis with total peace of mind.

Committed to offering the best quality of service to your guests, trusting Gili Properties with your business management is making sure your property always stays at its best, offering the best possible experience to your customers and maximizing your revenue.

SERVICE OFFERING

AUDIT OF YOUR PROPERTY

Whether your business is yet to be launched or already operating, it is important to start or restart off on the right foot. Gili Properties will audit all your existing material and make the appropriate recommendations and agreed changes.

This includes:
• Photos of your property
• Ad text
• Nightly rates
• Guests amenities and service
• Interior design advice
• Guests welcome book

BOOKING MANAGEMENT

Get rid of the stress of constantly needing to be connected. Gili Properties is here to manage your listings, adjust your rates and availability and respond to your guests requests.

This includes:
• Update and harmonisation of your prices and availability on all platforms
• Constant optimization of the ratio rate / occupancy according to seasonality and competition
• Guests communication prior arrival, providing all necessary information and answering any questions or requests

CONCIERGE SERVICE

Finding the right and trusted partners for your outsourced services can be challenging. With Gili Properties, you don’t have to worry about this anymore. Your guests get a single dedicated contact for all additional services.

This includes:
• Land and sea transfer to / from Lombok or Bali
• Meal delivery upon request
• Spa reservation
• Restaurant reservation
• Booking of tours and activities

GUESTS CHECK-IN

The importance of first impression is not to be underestimated. Gili Properties will ensure an impeccable check-in service to your customers.

This includes :
• Providing all necessary information prior arrival to make your property easily found by your valued visitors
• Self check-in or in-person check-in & home tour, as per agreement
• Providing all necessary information about the island and your property to make your guests’ stay as enjoyable as possible

PROPERTY CHECK

Always be confident that your property is at its best and ready to receive your guests properly. Gili Properties can ensure continuous monitoring of your business.

This includes:
• Cleaning check
• Restocking of guests amenities
• Check of property’s overall condition
• Regular reports to the property owner

CLEANING & LAUNDRY

Impeccable cleanliness is the most important factor when it comes to guests satisfaction. Gili Properties is offering to outsource this aspect of your business so it will never be an issue.

This includes:
• Professional cleaning
• Professional laundry service

MAINTENANCE

To prevent your property from devaluing and keeping your guests satisfaction at the highest, maintenance is the key.

Gili Properties can take care of every small maintenance job your property may need, such as:
• AC
• Water heater
• Loose tap
• Door fixtures, etc.

REPORTING OF ACTIVITY

Last but not least, having a clear picture of your revenue, expenditure items, margin, occupancy and all other key performance indicators is of vital importance for your business.

Gili Properties will provide:
• Detailed monthly and yearly reports of your property’s rental data
• General accounting
• Recommendations for cost cuts
• Recommendations for revenue increase